The questionnaire, which can be completed in less than five minutes, will allow for the analysis of key aspects such as the level of knowledge of the certification. INplus®, The importance that consumers place on the origin of the pellet or the quality seal, and the factors that really influence the purchase decision: price, delivery options, sustainability certifications, proximity of the supplier or recommendations from installers and family members.
The survey also includes questions designed to gain a more detailed understanding of the user experience during the last season, from pellet availability and perceived quality to the day-to-day performance of the equipment. It also analyzes online shopping security, an area in which INplus® It works continuously to strengthen consumer confidence, prevent potential fraud, and improve market traceability.
According to Pablo Rodero, president of the European Pellet Council (EPC) and head of certification at AVEBIOM, “Listening to the consumer is fundamental to improving market functioning and guiding the actions of the system INplus® focusing on what concerns users most: the actual quality of the pellets they receive, the reliability of the supplier, and the security of their purchases. Every response helps to reinforce a model based on transparency and trust.”.
Survey form
The survey is available UNTIL JANUARY 15, 2026 This course is for any home user who uses wood pellets for heating and can be completed in under five minutes. A prize will be raffled among all participants. 30 bags with gift products, as recognition of their collaboration.
https://form.jotform.com/253353631119352
INplus® It encourages consumers, distributors, installers and companies in the sector to collaborate in spreading the word about the initiative in order to obtain a more representative picture of the real needs of households that use pellets, a renewable energy source already used by millions of families across Europe.